Frequently Asked Questions
How do I place an order?+
Open any product page, fill in your name, phone and delivery address, then tap Place Order Request. You can also order via WhatsApp or Facebook Messenger from the website.
Do you offer Cash on Delivery (COD)?+
Yes. Aatprohor delivers all over Bangladesh with Cash on Delivery. Pay when you receive your order from the courier.
What are the delivery charges?+
Delivery charge depends on your district (Inside Dhaka / Outside Dhaka). The exact fee is shown on the order form after you select your district.
How long does delivery take?+
Most orders are confirmed by phone/message and handed to courier quickly. Inside Dhaka is usually faster; outside Dhaka may take a few extra days depending on the courier network.
What is your delivery / return policy?+
Inspect color and size in front of the delivery person before accepting. If there is a problem, return it to the courier immediately — then replacement, return or refund may apply. Once you accept delivery, no exchange or return. Custom orders cannot be canceled or returned. Full details: Delivery Policy page.
How can I track my order?+
Use Track Order from the menu with your order details. For help, call Customer Care 01723783485 or message us on WhatsApp / Facebook Messenger.
Can I cancel my order?+
Contact us as soon as possible on Customer Care, WhatsApp or Messenger. Custom orders cannot be canceled. Once the parcel is with the courier or delivered, cancellation may not be possible.
How do I contact Customer Care?+
Call 01723783485, or chat on WhatsApp / Facebook Messenger from the website footer or the blue Messenger button.